Reference

Terms and Conditions That Govern Your matkaji Account

These Terms and Conditions form the binding agreement between you and matkaji when you open an account and access our platform.

Governed by applicable Indian lawAccount eligibility where local law permitsUPI, Paytm, PhonePe coveredSubject to periodic updatesContact us for any clause queries

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What These Terms Cover and How They Apply

matkaji Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms and Conditions apply to every feature, transaction, and communication connected to your matkaji account, including deposits made via UPI, Paytm, or PhonePe and any withdrawal request you raise through our platform. They set out the rules for account registration, use of funds held in

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your wallet, the conduct expected of you during sessions, and the steps we take when any clause is breached. Jurisdiction follows applicable Indian law, and where a local statute conflicts with any clause here, the stricter requirement will apply. We reserve the right to amend these
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terms at any time; changes take effect once published on this page. Continuing to use your account after a revision is posted counts as acceptance. If you disagree with any updated clause, close your account and contact our support team to arrange the return of any
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remaining wallet balance.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TERMS TEAM

How to Contact Us About These Terms

If any clause in these Terms and Conditions is unclear or you believe a specific condition has been applied incorrectly to your account, our support team…

HOW WE HANDLE YOUR ACCOUNT

Our Commitments Under These Terms and Conditions

matkaji operates these Terms and Conditions with transparency at every step — from the moment you create an account through every deposit, session, and withdrawal you make.

Account Data Retention

We retain your account information, transaction records, and session logs for the period required under applicable Indian law.

Cookie and Tracking Policy

Our platform uses cookies to maintain your session, remember your payment preferences for UPI or Paytm, and analyse page performance.

Account Security Obligations

Under these Terms, you are responsible for keeping your login credentials confidential.

Payment Clause Transparency

Every deposit and withdrawal processed through UPI, Paytm, or PhonePe is governed by the specific payment clauses in this agreement.

Requesting Term Changes

If you feel a specific clause is ambiguous or treats a category of account holders unfairly, you may submit a…

Dispute Resolution Path

Disputes arising from these Terms are handled first through our internal complaints process — raise a ticket via the Help…

Your Questions About These Terms, Answered

The questions below address the clauses and rights that account holders most commonly ask about. If your question is not listed here, reach out via live chat or email and we will clarify the relevant section of these Terms and Conditions directly.

These Terms apply to every person who opens an account on matkaji and uses any feature of the platform, including depositing via UPI or Paytm, browsing the lobby, or contacting support. Access depends on whether local law in your area permits it.

We publish the revised Terms on this page and note the effective date at the top. Your continued use of the account after that date is taken as acceptance. If you do not agree, you may close your account and request your wallet balance be returned.

Send a written data-access request to our compliance email. We will compile your account data, transaction history, and session records and return them in a readable format within the timeframe required by applicable Indian data law.

The underlying payment clauses share the same legal framework, but processing times and reversal procedures vary slightly per method. Clause 8 of these Terms covers each payment rail separately so you can check the specific conditions for your preferred option.

You may raise a formal complaint through our Help Centre ticket system. We will review the clause application, respond within five working days, and if unresolved internally, the matter proceeds to arbitration under applicable Indian law as described in our dispute-resolution clause.

Yes. These Terms allow us to suspend or close an account if we detect a breach of any clause, including fraudulent activity, multiple account creation, or attempts to manipulate transactions. We will notify you in writing and outline the appeals process.

Write to our legal and compliance desk via the email address listed in the Help Centre. Include the clause number and your query. We acknowledge all written requests within five working days and provide a substantive written response explaining our position.

Terms and Conditions That Govern Your matkaji Account

How to Contact Us About These Terms

Our Commitments Under These Terms and Conditions

Account Data Retention

Cookie and Tracking Policy

Account Security Obligations

Payment Clause Transparency

Requesting Term Changes

Dispute Resolution Path

Your Questions About These Terms, Answered

01 Who do these Terms and Conditions apply to?

02 What happens if matkaji updates these Terms after I have opened an account?

03 How do I get a copy of the data matkaji holds about my account?

04 Are the payment clauses different for UPI, Paytm, and PhonePe?

05 What rights do I have if I believe a clause has been applied unfairly to my account?

06 Can matkaji suspend or close my account under these Terms?

07 How do I formally request a change or clarification to a specific clause?

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