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Your Rights and Our Legal Commitments

At matkaji, every account relationship is governed by clear legal terms designed for India — covering how your data is stored, how your account is managed, and what…

Indian Law AppliesAccount Data ProtectedUPI & Paytm CoveredPolicy Updates NotifiedDispute Process Outlined
matkaji Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a legal query, a request to access your account data, or a formal dispute, there are three ways to contact our legal and…

Email — Legal Team Send formal requests, data-access queries or dispute notices to our dedicated legal inbox at…
Live Chat — Account Issues For account-level queries that need quick clarification — such as understanding a specific clause…
Written Notice — Formal Disputes Formal dispute notices can be submitted through the account portal under Settings › Legal…
ACCOUNT PROTECTION STANDARDS

How matkaji Handles Data, Cookies and Account Security

We manage your personal data under a defined retention policy, apply cookie controls you can adjust at any time, and use multi-layer account security so that your information…

Data Retention Policy

We keep your account data only for as long as legally required or operationally necessary.

Cookie Management

Cookies on matkaji.co fall into three categories: essential, analytics and preference.

Account Security Layers

Every account is protected by encrypted login, session timeout controls and device-verification alerts.

Third-Party Data Sharing

We share data with third parties only where legally required — such as payment processors handling your UPI or PhonePe…

Your Right to Access and Correct

You can request a copy of all data we hold about you at any time via the legal inbox or…

Who to Contact for Policy Changes

If you believe a change to our legal terms affects your rights, contact legal@matkaji.

Common Questions About Your Legal Rights on matkaji

The questions below address the legal topics we hear about most — from data requests and cookie settings to dispute timelines and account closure rights. If your question is not covered here, reach out to [email protected] and our team will respond within one working day.

Your account agreement is governed by Indian law. Any disputes that cannot be resolved through our internal process are subject to the jurisdiction of competent courts in India, as specified in our full terms document available on matkaji.co.

Send an email to [email protected] with the subject 'Data Access Request' and include your registered account email. We will verify your identity and deliver a structured data export within seven working days of confirmation.

Yes. Once your account is closed and any mandatory legal retention period has passed, you can request deletion of your personal data. Submit the request via the account portal under Settings › Legal Requests and our team will confirm the deletion timeline.

We use three cookie categories: essential (required for the site to function), analytics and preference. You can withdraw consent for non-essential cookies at any time via the footer cookie panel, without losing access to your account.

We notify you by email and through a banner on matkaji.co before material changes take effect. If you continue using your account after the notified date, you accept the updated terms. You may close your account before that date if you disagree.

Raise a formal dispute through Settings › Legal Requests in your account portal. Include the transaction reference, amount and date. Our team acknowledges every dispute within 24 hours and aims to resolve payment-related cases within five working days.

Yes. Access to matkaji and all its features depends on local law and is available only where local law permits. If local regulations in your area change, your eligibility to operate an account may be affected accordingly.