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How matkaji Protects Your Personal Data

At matkaji, we collect only the data we need to run your account, process payments via UPI, Paytm and PhonePe, and keep your sessions secure.

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matkaji How matkaji Protects Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Data Privacy Team Directly

Questions about how your data is handled, or requests to access, correct or delete your personal information, can be sent through any of the channels below.

Email Privacy Team Send a written data request or privacy query to our dedicated privacy inbox.
Live Chat Support Start a live chat session from any page on matkaji for real-time assistance with…
Help Centre Request Form Submit a structured privacy request through our Help Centre form.
HOW WE HANDLE DATA

Six Ways We Keep Your Account Data Safe

Data handling at matkaji is built around clear practices that you can verify through your own account settings.

Data Minimisation

We collect only what is necessary to run your account.

Cookie Controls

Our cookie banner appears on your first visit and lets you accept or decline non-essential cookies.

Account Security Practices

Passwords are stored using industry-standard hashing and are never held in plain text.

Data Retention Schedule

Account data is kept for as long as your account is active and for the period required by applicable financial…

Your Access and Correction Rights

You can request a copy of all personal data we hold about you at any time by contacting our privacy…

Deletion and Objection Requests

If you want your account closed and your data deleted, submit a deletion request through the Help Centre form or…

Frequently Asked Questions About Your Privacy

Below are the questions we hear most often about how matkaji manages personal data. If your question is not covered here, our privacy team is reachable via email or live chat and will respond within 72 hours on working days.

We collect your name, email address, phone number, date of birth and the payment references associated with your UPI, Paytm or PhonePe transactions. We also record technical data such as your IP address and browser type to detect fraud and maintain session security.

We share data only with service providers who help operate the platform — payment processors, identity verification services and our hosting provider. We do not sell your data to advertisers. Any third party we work with is bound by a data-processing agreement that restricts how they may use your information.

After account closure, we retain data for the period required by applicable Indian financial and regulatory obligations. Once that period expires, your data is deleted or anonymised. You can request the specific retention schedule applicable to your account by contacting our privacy team.

Email our privacy team or submit a request through the Help Centre form with your registered email address and account reference. We will compile and send your data export within the timeframe required by applicable Indian law, typically within 30 days of a verified request.

Yes. Submit a deletion request via email or the Help Centre form. We will process it within 30 days, subject to any legal holds that require us to retain specific records. We will confirm what has been deleted and explain anything we are legally required to keep.

We use strictly necessary cookies to keep your session active and optional analytics cookies to understand how the site is used. You can manage optional cookie preferences through the banner on your first visit or from the cookie settings link in the footer at any time.

Contact us immediately through live chat or by emailing the privacy team. Change your password right away and enable two-factor authentication if you have not already. We will investigate and, if a breach has occurred, notify you and relevant authorities as required under applicable Indian law.

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